Legal
Effective Date: January 24, 2026
All Fees are non-refundable except as required by law or as expressly stated in these Terms or in a separate refund policy applicable to a specific service or product. If you are dissatisfied with a service or product, please contact us at support@virtuallywell.com to discuss your concerns. We will evaluate refund requests on a case-by-case basis in our sole discretion.
Our return and refund policy for products is as follows:
You may return non-prescription products within thirty (30) days of receipt for a refund, provided that the product is unopened, unused, and in its original packaging. You are responsible for return shipping costs unless the product is defective or was shipped in error.
Due to safety and regulatory requirements, prescription medications cannot be returned or refunded once they have been dispensed, except as required by law.
To initiate a return, please contact us at support@virtuallywell.com.
Subscription fees are billed in advance at the beginning of each subscription period. All subscription fees are non-refundable, except as required by law. If you cancel your subscription, you will not receive a refund for the current subscription period, but your cancellation will take effect at the end of that period.
You may cancel your Subscription Service at any time by logging into your Account and following the cancellation instructions, or by contacting us at support@virtuallywell.com. Your cancellation will take effect at the end of the current subscription period, and you will not be charged for subsequent periods. You will continue to have access to the Subscription Service until the end of the current period.
All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you have ordered is not available, we will notify you and provide a refund or offer a substitute product.
We reserve the right to modify, suspend, or discontinue any Subscription Service at any time, with or without notice. If we discontinue a Subscription Service, we will provide you with a pro-rata refund for any unused portion of your subscription period, unless the discontinuation is due to your breach of these Terms.
If you have questions about our refund policy or need to request a refund, please contact us: