Everything you need to know about VirtuallyWell treatments, programs, and support.
VirtuallyWell is a digital health platform focused on making certain healthcare and wellness services more accessible through technology-enabled solutions. We support a streamlined experience that helps individuals explore eligible programs, complete required intake steps, and access products or services in a way that is designed to be efficient, transparent, and user-friendly.
VirtuallyWell does not replace traditional healthcare. Instead, it serves as a platform that supports access to services and products while emphasizing responsible use, clinical appropriateness, and compliance with applicable laws. Where medical evaluation or prescriptions are involved, those decisions are made independently by licensed healthcare providers, not by VirtuallyWell.
By combining thoughtful technology, operational support, and a commitment to privacy and compliance, VirtuallyWell aims to offer a more flexible way for adults to engage with certain aspects of their health—on their terms, and on their schedule.
VirtuallyWell is designed for adults who want a more convenient, modern approach to managing and supporting their health. Our platform is well-suited for individuals who are navigating ongoing health concerns, exploring wellness-focused solutions, or looking for structured, provider-guided programs—all without the need for frequent in-person visits.
VirtuallyWell is particularly helpful for people who value flexibility, privacy, and accessibility in their healthcare experience. By leveraging digital tools and clinician-supported pathways, VirtuallyWell enables eligible individuals to engage with care options from the comfort of their home, while still prioritizing clinical oversight and responsible use.
VirtuallyWell is intended for adults only and does not provide services to minors. Participation in any program is subject to eligibility, clinical review where applicable, and compliance with state and federal regulations.
VirtuallyWell is a telehealth platform designed to make accessing personalized, provider-guided care straightforward and convenient. Our services focus on modern wellness and health needs, including weight management, metabolic health, hormone support, and other clinician-supported wellness solutions.
Each VirtuallyWell program offers flexible options tailored to where you are in your health journey. Depending on the service, these options may include prescription-based care, non-prescription products, and subscription plans structured to support long-term consistency and results.
To get started, you'll complete an online intake form. This form allows a licensed healthcare provider to review your health history, current concerns, and relevant symptoms in order to determine whether treatment through VirtuallyWell is appropriate for you.
Based on your location and applicable state regulations, your consultation may be conducted asynchronously. In these cases, a licensed provider will review your intake and deliver recommendations through VirtuallyWell's secure messaging system, which you can access at any time through your account.
In certain states, a live video visit with a healthcare provider is required. If this applies to you, you'll be prompted to schedule a video appointment after submitting your intake form.
Once your consultation is complete and a treatment plan is approved, VirtuallyWell will coordinate the remaining steps and, when applicable, arrange for approved treatments to be delivered directly to your address.
Yes! Telehealth is a very safe and effective way to receive care when used appropriately and responsibly. As with any form of healthcare—whether virtual or in person—the quality and safety of treatment depend on the accuracy, completeness, and honesty of the information provided by the individual seeking care.
When participating in a telehealth experience, it is important to answer all questions truthfully and thoroughly. If you are asked to submit photos or identification, those materials should be current, accurate, and of yourself only, and they should be submitted as instructed during the visit.
Licensed healthcare providers who engage in telehealth encounters rely on the information you submit through intake forms, secure messaging, phone calls, or video visits. For this reason, clear and accurate communication is essential.
If a medication is prescribed, it is important to carefully review all information provided by the healthcare provider before starting treatment. This includes reading your personalized treatment plan in full, understanding how the medication should be taken, reviewing potential risks and side effects, and following any instructions provided.
Telehealth is not appropriate for every condition or situation, and it does not replace emergency or urgent medical care. VirtuallyWell supports access to telehealth-enabled care but does not practice medicine and does not make medical decisions.
Yes! In the United States, licensed healthcare providers may prescribe certain medications through telehealth when doing so complies with applicable federal laws, state laws, and professional standards of care.
VirtuallyWell supports telehealth-enabled processes that allow licensed healthcare providers to remotely evaluate health information and, when clinically appropriate, issue prescriptions as part of a lawful telehealth encounter. Providers who prescribe medication through or in connection with the VirtuallyWell platform are licensed and authorized to practice and prescribe in the state where the individual receiving care is located.
Not all medications are eligible for online prescribing. Certain drugs—particularly controlled substances—are subject to additional federal and state restrictions. As a result, some medications may require an in-person evaluation or may not be available via telehealth at all.
Prescriptions are issued only when a licensed provider determines, in their independent medical judgment, that treatment is appropriate. VirtuallyWell does not practice medicine, does not prescribe medication, and does not influence or override provider decision-making.
VirtuallyWell is currently available to individuals located throughout the United States, including all 50 states. However, the availability of specific services and treatments may vary depending on state regulations, provider licensing requirements, and clinical appropriateness.
At this time, VirtuallyWell services are not available in Puerto Rico.
Please note that certain treatments—particularly prescription-based or compounded therapies—may only be offered in select states. VirtuallyWell currently serves U.S. residents only and does not offer services in the United Kingdom or Canada at this time.
The cost of a VirtuallyWell weight management program is personalized, because effective care isn't one-size-fits-all. Your pricing depends on factors like your health history, treatment goals, and whether medication is clinically appropriate for you.
Your total cost may include: Clinical Review (online intake reviewed by a licensed healthcare professional), Treatment Options (costs vary depending on the type of treatment selected), and Ongoing Care and Guidance (provider oversight and follow-up).
What to expect before you commit: Pricing is presented clearly and upfront. Nothing moves forward without your review and confirmation. Treatment decisions are based on clinical appropriateness—not sales. There are no guarantees, only personalized recommendations.
Because pricing and treatment options depend on your individual needs, the best way to get accurate information is to complete the online intake.
When treatment is clinically appropriate and paired with healthy lifestyle changes, many people using structured, provider-supported weight management programs experience steady, sustainable progress, often described as 1–2 pounds per week. In clinical studies of certain weight-loss medications, some participants have lost up to 20% of their body weight over several months.
VirtuallyWell focuses on progress that builds over time. Some people notice changes early, while others see momentum increase gradually as their treatment is adjusted and optimized. Your licensed healthcare professional looks at your full health picture—not just your weight—to help guide a plan that's appropriate, sustainable, and aligned with your goals.
It's important to understand that results are not guaranteed. Weight loss varies from person to person and depends on many factors, including biology, adherence to treatment, and lifestyle choices.
At this time, prescriptions and treatments obtained through VirtuallyWell are not billed to or reimbursed by traditional health insurance plans. VirtuallyWell operates outside of insurance networks. Instead, VirtuallyWell offers transparent, direct pricing, allowing members to understand costs upfront without insurance approvals, prior authorizations, or claim submissions.
Certain VirtuallyWell programs—including eligible weight management treatments—may qualify as reimbursable medical expenses through Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). Eligibility is determined by your individual plan and administrator.
VirtuallyWell does not guarantee reimbursement, and all reimbursement decisions are made solely by your FSA or HSA administrator.
Yes! When medications are shipped through VirtuallyWell's fulfillment partners, they are typically sent in discreet packaging designed to help protect your privacy. Discreet packaging generally means the outer packaging is plain and unbranded and does not describe the medication or the reason it was prescribed. Shipping labels are designed to avoid including sensitive health information.
Please note that shipping practices may vary depending on the medication, dispensing pharmacy, carrier requirements, and applicable laws.
No. VirtuallyWell does not guarantee specific outcomes or results from any treatment, program, or service offered through the platform.
Health outcomes vary from person to person and depend on many factors, including individual biology, medical history, adherence to treatment, lifestyle factors, and how a person's body responds over time. While some individuals may experience meaningful improvements, others may see more modest or different results.
Licensed healthcare professionals focus on determining whether a treatment is medically appropriate and on supporting your care, but outcomes cannot be predicted or promised.
No. VirtuallyWell services are intended for adults only. You must be 18 years of age or older to create an account, complete an online visit, or receive services through the VirtuallyWell platform.
VirtuallyWell does not provide care to minors through the platform, and a parent, guardian, or third party may not submit information or complete an intake on behalf of a minor.
At this time, VirtuallyWell's compounded semaglutide (GLP-1) program is available only to individuals in the United States who are medically eligible and who reside in certain states where this treatment can be offered in accordance with applicable state laws and provider licensing requirements.
Eligible states include: AK, AZ, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY.
Availability of compounded semaglutide is subject to clinical review and approval by a licensed healthcare provider. Not all individuals who complete an intake will qualify for treatment, even if they reside in an eligible state.
VirtuallyWell does not provide care for emergency, urgent, or life-threatening conditions, and the platform is not intended to replace in-person medical care when immediate or hands-on evaluation is required.
VirtuallyWell also does not diagnose or treat conditions that require physical examinations, imaging, procedures, hospital-based care, or continuous in-person monitoring.
If a licensed healthcare professional determines that your needs fall outside the services VirtuallyWell supports, you may be advised to seek care from your primary care physician, a specialist, or another appropriate healthcare setting.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Not everyone who completes an intake will be approved for treatment. Approval is based on a licensed healthcare professional's independent clinical judgment, which takes into account your health information, medical history, current medications, and whether a requested treatment is medically appropriate.
If a provider determines that treatment through VirtuallyWell is not appropriate for you, you will be notified through your account. In some cases, a provider may offer general guidance or recommend that you seek care from another healthcare professional.
A decision not to approve treatment is made with your safety in mind and does not reflect a judgment about you or your health goals.
After you complete your online intake or visit, a licensed healthcare professional affiliated with VirtuallyWell will review your submitted health information. In many cases, this initial review is completed within approximately 24 hours, though timing may vary based on clinical complexity, provider availability, and applicable state requirements.
If additional information is needed, or if a follow-up step is required, you'll be notified through your VirtuallyWell account portal.
In some cases, yes. After you complete your initial online intake and a licensed healthcare professional determines that telehealth is appropriate for your situation, you may be able to communicate with a provider through secure messaging, phone, or video, depending on your treatment, clinical needs, and state-specific requirements.
Not all interactions require or support video visits. Some consultations may be conducted asynchronously or through messaging when clinically appropriate.
It depends. Telemedicine requirements vary by state, and certain states require a live video interaction between a patient and a licensed healthcare professional before care can proceed.
If you live in a state where a video visit is required, this step will occur after you complete your initial online intake. In states where video visits are not required, care may be delivered through other telehealth methods—such as secure messaging or phone—when clinically appropriate and permitted by law.
Before a licensed healthcare professional can provide care through telemedicine, they are required to verify your identity. Identity verification helps protect your safety, prevent fraud, and ensure that medical care is delivered to the correct individual.
Two separate photos are required: (1) A photo of a government-issued ID to confirm your legal identity, and (2) A clear photo of your face to confirm that you are the same person shown on the identification.
These images are used only for identity verification purposes and are handled in accordance with applicable privacy and security requirements.
VirtuallyWell works with licensed U.S. healthcare professionals who are qualified to evaluate health information and, where applicable, provide clinical services in accordance with state and federal regulations. These professionals may include physicians and nurse practitioners who hold active licenses in the states where they practice.
All healthcare professionals undergo verification processes designed to confirm licensure status, professional credentials, and eligibility to practice.
All medical decisions, diagnoses, and treatment determinations are made independently by licensed healthcare professionals based on individual circumstances. VirtuallyWell does not practice medicine and does not interfere with clinical decision-making.
No. VirtuallyWell is designed to complement—not replace—your primary care physician (PCP) or existing healthcare team.
Your primary care physician plays an important role in managing your overall health, including preventive care, chronic conditions, and care coordination. VirtuallyWell is intended to support specific health and wellness needs through a technology-enabled experience, but it is not a substitute for ongoing, comprehensive medical care provided by your PCP.
We strongly encourage you to keep your primary care physician informed about treatments, medications, or programs you participate in through VirtuallyWell.
You may stop using VirtuallyWell at any time. If you choose to discontinue use of the platform, VirtuallyWell and its affiliated healthcare professionals will no longer be responsible for monitoring your treatment, managing medications, or providing ongoing clinical support.
If you are currently taking medication or participating in a treatment plan, it is your responsibility to follow up with your primary care physician or another healthcare provider to ensure continuity of care. Stopping use of VirtuallyWell does not automatically transfer your care to another provider.
Whether a prescription is required depends on the specific product or program you are interested in through VirtuallyWell.
Certain treatments require a valid prescription issued by a licensed healthcare provider. To access these products, you must complete a consultation through the VirtuallyWell platform.
VirtuallyWell also offers a selection of non-prescription, over-the-counter products that do not require a medical consultation and may be purchased directly through the platform.
Some non-prescription products may be offered as part of a bundled kit that also includes prescription-based treatments. To purchase a kit that contains any prescription product, you must complete a telehealth consultation.
"Off-label" drug use refers to the practice of prescribing an FDA-approved medication in a manner that differs from the specific use described in the drug's FDA-approved labeling. This may include prescribing a medication for a different condition, at a different dosage, in a different form, or for a different patient population.
Licensed healthcare providers are generally permitted, under U.S. law, to prescribe FDA-approved medications for off-label uses when they determine that doing so is medically appropriate. Off-label prescribing is a common and well-established practice in medicine.
Any decision to prescribe a medication, whether for an on-label or off-label use, is made solely by a licensed healthcare provider. VirtuallyWell does not promote or recommend specific medications or uses and does not influence prescribing decisions.
Once a licensed healthcare provider prescribes a medication through VirtuallyWell, you'll receive detailed information related to your individualized treatment plan. This information is designed to help you understand your medication, including how it works, how to take it, and what to expect throughout your treatment.
If you have questions or concerns specific to your treatment plan or medication, please contact your licensed healthcare provider.
In some cases, your medications may look different from what you received previously. Pharmacies may source medications from different FDA-approved manufacturers depending on availability, supply conditions, or fulfillment timelines.
As a result, medications may vary in appearance, including differences in color, shape, size, markings, or packaging. Even if a medication looks different, it has been reviewed and approved by the FDA as a pharmaceutical equivalent containing the same active ingredient(s) and strength.
A difference in appearance does not mean the medication is less effective or unsafe. If you have concerns about a change in how your medication looks, contact your VirtuallyWell-affiliated healthcare provider.
If your treatment is not producing the results you expected, we understand how frustrating that can feel. Treatment response can vary from person to person, and it's important to review your progress before making any changes.
We recommend reaching out to a VirtuallyWell-affiliated healthcare provider through the platform. A licensed provider can review your treatment plan, evaluate your response so far, and determine whether adjustments or alternative options may be appropriate.
If you believe you are experiencing a medical emergency, seek immediate medical attention. Call 911 or go to the nearest emergency room right away.
If you are experiencing thoughts of self-harm or suicide, contact the Suicide & Crisis Lifeline at 988.
For non-emergency or ongoing side effects that are concerning, uncomfortable, or persistent, contact a VirtuallyWell-affiliated healthcare provider through the platform. Do not stop, start, or change any medication without guidance from a licensed medical professional.
VirtuallyWell does not provide emergency medical care and does not replace in-person urgent or emergency services.
For eligible programs, VirtuallyWell allows members to request a medication adjustment directly through their account portal. Once a request is submitted, it is routed to a licensed healthcare provider for review.
All medication changes are subject to clinical judgment and approval by a licensed healthcare provider. Submitting a request does not guarantee that a medication adjustment will be made. You should not stop, start, or change any medication without guidance from a qualified medical professional.
In some cases, a dosage change may be possible. Whether an adjustment is appropriate depends on the specific medication, your individual health profile, and applicable clinical and regulatory requirements.
Any change to your prescribed dosage must be reviewed and approved by a licensed healthcare provider. To request a dosage change, log in to your VirtuallyWell account portal and contact a provider through the secure messaging system.
You should never change your dosage on your own without guidance from a licensed medical professional.
Log in to your VirtuallyWell account and use the secure messaging system associated with your treatment or subscription. This allows the provider to review your information in context and respond with personalized guidance.
If you are enrolled in a VirtuallyWell weight management program and feel your current treatment is not meeting your needs, you may be able to request a medication adjustment. Any changes to treatment are subject to clinical review and approval by a licensed healthcare provider.
If you have an active prescription through VirtuallyWell and are eligible for a refill, you can manage refill requests directly through your VirtuallyWell account portal.
Refill availability depends on several factors, including the number of refills remaining on your prescription, provider authorization, and applicable state regulations. If all authorized refills have been used, additional clinical review may be required before treatment can continue.
Prescription renewals help ensure that your treatment remains appropriate, safe, and compliant with medical and regulatory requirements. If your prescription is approaching expiration or you have used all authorized refills, a renewal may be required before treatment can continue.
If you receive a renewal notification, log in to your VirtuallyWell account portal and follow the instructions provided. A follow-up review allows a licensed healthcare provider to reassess your treatment and determine whether continued treatment is appropriate.
All prescription renewals are subject to clinical review and approval by a licensed healthcare provider.
VirtuallyWell is designed to provide a coordinated care experience, which includes fulfillment through our integrated pharmacy network. Using our pharmacy partners allows us to support timely delivery, maintain treatment continuity, and ship medications in discreet packaging.
In limited circumstances, it may be possible to discuss alternative pharmacy options with a VirtuallyWell-affiliated healthcare professional. Pricing, availability, and fulfillment timelines may differ when medications are filled outside of the VirtuallyWell pharmacy network.
Prescriptions issued in connection with VirtuallyWell programs are generally intended to be filled and managed through our integrated pharmacy network. In most cases, prescriptions are not intended to be transferred to outside pharmacies.
If you believe you have a specific circumstance that warrants review, you may contact your VirtuallyWell-affiliated healthcare provider. Any request is reviewed on a case-by-case basis and may not be approved.
If a prescription is transferred outside of VirtuallyWell, continued access to VirtuallyWell services for that medication may be discontinued.
If you'd like to come back to VirtuallyWell, we're happy to help you get set up. Simply log in to your VirtuallyWell account and follow the prompts to resume care. In most cases, you'll be asked to complete a brief follow-up review so a licensed provider can confirm that your treatment is still appropriate.
The process is designed to be quick and straightforward. Please note that all prescriptions are subject to provider review and approval, and prior prescriptions filled elsewhere do not automatically transfer back.
Yes. Protecting your privacy and safeguarding your information are core priorities at VirtuallyWell. Our platform is designed to align with applicable U.S. privacy laws and industry standards, and we implement administrative, technical, and physical safeguards intended to help protect personal information from unauthorized access, use, or disclosure.
While no digital system can guarantee absolute security, VirtuallyWell continually evaluates and updates its practices to help reduce risk and maintain a secure environment.
Yes! You may request a copy of your medical records or prescription information related to your care through VirtuallyWell at any time. Log in to your VirtuallyWell account and contact your VirtuallyWell-affiliated healthcare provider through the secure messaging system.
VirtuallyWell does not provide physical copies of prescriptions. VirtuallyWell's platform does not support the completion, editing, or submission of external forms or paperwork, including documents related to disability, employment, insurance, school, or other third-party requirements.
VirtuallyWell operates outside of traditional health insurance networks by design. Accepting insurance requires extensive administrative processes, claim submissions, prior authorizations, and insurer-specific treatment rules that can slow down care and limit flexibility.
This approach allows licensed healthcare providers to focus on clinical decision-making rather than insurance requirements, and it enables members to understand costs upfront, without surprise bills, denied claims, or coverage disputes.
Your privacy matters to us, and we want to make it easy for you to understand—and exercise—your rights related to your personal information. To submit a privacy request, please visit the VirtuallyWell privacy request page and follow the instructions provided.
We may need to verify your identity to protect your information and ensure your request is handled safely, in accordance with applicable privacy laws.
Certain treatments or programs offered through VirtuallyWell may qualify as reimbursable medical expenses under Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA). Eligibility for reimbursement is determined solely by your individual plan and plan administrator.
VirtuallyWell does not guarantee reimbursement and does not provide tax advice. Receipts and billing documentation may be accessed through your VirtuallyWell account portal for reimbursement submission where applicable.
VirtuallyWell may update, revise, or modify these FAQs, policies, and related materials from time to time to reflect changes in our services, technology, clinical protocols, pharmacy relationships, pricing structures, operational practices, or applicable laws and regulatory requirements.
Unless otherwise stated, changes become effective when they are posted on the VirtuallyWell platform. You are encouraged to review these policies periodically.
If you believe you are experiencing a medical emergency or your symptoms are severe or worsening quickly, do not use VirtuallyWell to seek care. Call 911 immediately or go to the nearest emergency room.
VirtuallyWell is not designed to provide emergency or urgent medical services, and messages or requests submitted through the platform may not be reviewed in time for emergency situations.
If you are in the United States and need immediate mental health support, you can contact the Suicide & Crisis Lifeline by calling or texting 988.
If you have unused, expired, damaged, or unwanted medication, it is important to dispose of it properly. VirtuallyWell is not permitted to accept returned prescription medications.
The preferred and safest method is through an authorized drug take-back program. Many pharmacies, hospitals, or local law enforcement agencies participate in these programs. You may use the U.S. DEA's public lookup tools to find an authorized disposal site near you.
If no take-back option is available, the FDA provides general guidance for disposing of certain medications in household trash by mixing with an undesirable substance and placing in a sealed container.
Some medications may have specific disposal instructions, including flushing. Always follow the disposal instructions provided with your medication or consult authoritative FDA guidance.